This guide provides step-by-step instructions for installing and configuring PADS4 Viewer on Samsung Tizen 7.0 (SSSP10) devices.

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Before You Start

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Supported Samsung Tizen 7.0 Devices

The following Samsung SSSP10 (Tizen 7.0) device is supported:
  • SSSP10 (Tizen 7.0)
Ensure your PADS4 Server is installed and configured before proceeding.

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Minimum Requirements

PADS4 Server Version: 2023.1.1 or later
Firmware Version: 1030.x or later Ensure your device firmware meets the minimum requirements before proceeding with installation.

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First-Time Setup

When you turn on the Samsung SSSP10 for the first time, a configuration wizard will start. If the configuration wizard does not start, perform a factory reset before continuing.

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Performing a Factory Reset

1

Step One

Turn the screen off.
2

Step Two

On the remote control, press:
Mute + 1 + 8 + 2 + ON
3

Step Three

Navigate to Option → Select Factory Reset.
The device will restart and display the welcome screen.

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Uninstalling an App (If Required)

If you cannot access the device menu, uninstall the existing app first.
1

Step One

Open Home Menu.
2

Step Two

Navigate to URL Launcher Settings.
3

Step Three

Select Uninstall.
4

Step Four

Confirm the uninstallation.

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Installing PADS4 Viewer

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Step 1: Run the Setup Wizard

1

Step One

Select Language and press Next.
2

Step Two

Select Manual Setup and press Next.
3

Step Three

Choose Landscape as the display orientation.
4

Step Four

Under Player Selection, select Custom App.
Specify your PADS4 Server URL: 
http://<server>/PADS4/apps/tizen  
https://<server>/PADS4/apps/tizen
Replace <server> with the IP address or domain name of your PADS4 Server.
Ensure “PADS4” is in CAPITAL letters, or the connection will fail due to case sensitivity.
1

Step Five

Select Skip for RM Server (if not used).
2

Step Six

Disable Auto Power Off.
3

Step Seven

Set the current time.
4

Step Eight

(Optional) Set a PIN (default is 000000).
5

Step Nine

Complete the Setup Wizard.
To launch the viewer manually:
  • Open Home Menu → Select Custom App.
  • If the setup wizard does not start automatically, switch to HDMI, then press Menu on the remote control and navigate to System → Setup.
Once configured, the PADS4 HTML5 Viewer will download and start automatically.

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Checking Device Firmware

Ensure your Samsung SSSP10 firmware is up to date before running PADS4.
1

Step One

Power on the screen and press Home on the remote control.
2

Step Two

Open Settings → All Settings.
3

Step Three

Navigate to Support → Software Update.
4

Step Four

Verify that the Software Version is 1030.x or later.

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Updating Firmware

1

Step One

Insert a USB Stick with the latest firmware.
2

Step Two

Press Menu on the remote control.
3

Step Three

Navigate to Support → Software Update.
4

Step Four

Select Update Now and follow the on-screen instructions.

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Adjusting PADS4 Viewer Settings

To access viewer settings: Hold the left mouse button or touch the screen for 3 seconds.

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Enabling 4K Video Mode

Enable Ultra HD/4K via PADS4 CTRL Center:
1

Step One

Open PADS4 CTRL Center and log in.
2

Step Two

Go to Viewers → Select your Samsung Tizen Viewer.
3

Step Three

Click the 3-dot menu → Select View Details.
4

Step Four

Click the Settings Cogwheel to open Screen Settings.
5

Step Five

Open the Style Tab and enable Ultra HD/4K Mode.
You can play only ONE 4K video per page.

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Supported Features & Limitations

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General Features

FeatureDescription
✅Automatic Software Updates – The HTML5 Viewer updates automatically.
✅Offline Mode – Plays scheduled content for 7 days while offline.

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Device Features

FeatureDescription
✅Portrait Mode – Set rotation to 270° in Viewer Settings. Do NOT use SSP rotate.
✅Cluster Viewer – Can be used in a cluster setup.
✅Block Remote Control – Prevent unauthorized screen control.
✅Wake on LAN – Supported.
❌Turn Off Display – Not supported.

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Video & Content Support

FeatureDescription
✅4K Video Mode – Enabled via PADS4 CTRL Center.
✅Seamless Video Playback – Supported in Landscape Mode.
✅Streaming – Supports HTTP, HLS, RTP, UDP.
❌Playback Speed Adjustment – Not supported.

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Device Management

FeatureDescription
✅Remote Management via PADS4 CTRL Center
✅Connection State Monitoring & Alerts
✅Reboot Support – Supported.
❌Shutdown Support – Not supported.

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Troubleshooting

IssueSolution
Viewer does not startCheck firmware version.
Network connection issuesVerify PADS4 Server URL is correct.
Playback issues with 4KEnsure only 1 4K video is used per page.