This guide provides step-by-step instructions for installing and configuring PADS4 Viewer on LG WebOS4.1 devices.

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1. First-Time Use

Before installation, ensure that the PADS4 Server is set up and configured properly.

This guide is specific to WebOS4.1. If the Configuration Wizard does not start automatically, reset the device as described in 1.2 Resetting the Device.

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1.1 Configuring the Device

No changes need to be made before installing the PADS4 Viewer. Proceed directly to Installation.

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1.2 Resetting the Device

If the device was used previously, perform a factory reset to clear storage and prevent software conflicts.

1

Step One

Press the Settings button (cog icon on the remote control).

2

Step Two

Select Admin.

3

Step Three

Select Turn On.

4

Step Four

Enter the default PIN code: 0000.

5

Step Five

Confirm to start the factory reset.

After resetting, the Welcome Screen will appear. Follow the steps in 1.1 Configuring the Device.

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2. Installing PADS4 Viewer

Follow these steps to install the PADS4 Viewer on LG WebOS4.1.

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Installation Steps

1

Step One

Press the Power On button.

2

Step Two

Press the Settings button (cog icon on the remote control).

3

Step Three

Select EZ Settings.

4

Step Four

Select SI Server Settings from the right menu and press OK.

5

Step Five

Set Fully Qualified Domain Name to ON.

6

Step Six

Set the URL for the PADS4 Server:

  • HTTP: http://<server>/pads4/apps/lg.zip
  • HTTPS: https://<server>/pads4/apps/lg.zip (secured connection using HTTPS)
  • Replace <server> with the IP address or domain name of the PADS4 Server.
7

Step Seven

Set the desired rotation (0, 90, 180, 270).

8

Step Eight

Set Application Launch Mode to Local.

9

Step Nine

Set Installation Type to ZIP.

10

Step Ten

Select Local Application Upgrade → Remote.

11

Step Eleven

Select Confirm to start the upgrade.

12

Step Twelve

After the download, power off/on the device.

After completing these steps, the PADS4 HTML5 Viewer will download and start automatically.

  • A connection indicator icon will appear at the bottom left of the screen:
    • Green = Connection successful
    • Red = Connection issue

To troubleshoot, check the Viewer Settings and log files for errors.

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2.1 Checking Device Firmware

Ensure the correct firmware version is installed for full PADS4 Viewer functionality.

1

Step One

Press the Home button on the remote control.

2

Step Two

Select Information Application.

3

Step Three

Ensure the firmware version is 03.15.40 (required for PADS4).

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2.2 Updating Firmware

1

Step One

Copy the firmware .epk file into the LG_MONITOR folder of a USB stick.

2

Step Two

Insert the USB stick into the LG WebOS4.1 device.

3

Step Three

The device will detect the USB stick and start the firmware update automatically.

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2.3 Adjusting PADS4 Viewer Settings

  • Press and hold the left mouse button or touch the screen for 3 seconds to access Viewer Settings.

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3. Supported Features & Limitations

FeatureDescription
✅Automatic Software Updates – HTML5 Viewer updates automatically.
✅Offline Mode – Device continues running presentations for 7 days while offline.
✅Supports HTTP & HTTPS
✅Maximum 2 Full HD Videos
✅Streaming Support – HTTP, HTTPS, HLS V3, UDP, RTP, RTPS multicast.
✅Cluster Viewer Mode – Supported.
✅Interactive Button, Text, Scrolling Text, Image, Table
✅PowerPoint & PDF Elements – (PowerPoint requires installation on PADS4 Server).
✅Remote Device Management – Controlled via PADS4 CTRL Center & PADS4 Agent.
✅Wake-on-LAN – Supported.
✅Proof of Play Tracking – Monitors content playback history.
❌Turn Off Display – Not supported.
❌Video Rotation, Reflection, Skew, Flip – Not supported.
❌Playback Speed Adjustment – Not supported.

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4. Troubleshooting

ProblemSolution
Connection issues to PADS4 ServerEnsure the correct URL is configured under SI Server Settings.
Firmware version incorrectCheck and update firmware to 03.15.40 following 2.2 Updating Firmware.
Remote control commands not workingEnsure block remote control is disabled in Device Settings.
Screen does not turn offTurn Off Display is not supported on WebOS4.1.
Streaming issuesVerify the stream encoder format (MP4, MPEGTS, MP2T). Use rtp://239.0.0.1/?encoding=mpegts if needed.