Before You Start
Supported Samsung Tizen 5.0 Devices
The following Samsung SSSP7 (Tizen 5.0) device is supported:- SSSP7 (Tizen 5.0)
Minimum Requirements
PADS4 Server Version: 2023.1 or laterFirmware Version: 1280.3 or later Ensure your device firmware meets the minimum requirements before proceeding with installation.
First-Time Setup
When you turn on the Samsung SSSP7 for the first time, a configuration wizard will start. If the configuration wizard does not start, perform a factory reset before continuing.Performing a Factory Reset
1
Step One
Turn the screen off.
2
Step Two
On the remote control, press:
Mute + 1 + 8 + 2 + ON3
Step Three
Navigate to Option → Select Factory Reset.
Uninstalling an App (If Required)
If you cannot access the device menu, uninstall the existing app first.1
Step One
Open Home Menu.
2
Step Two
Navigate to URL Launcher Settings.
3
Step Three
Select Uninstall.
4
Step Four
Confirm the uninstallation.
Installing PADS4 Viewer
Step 1: Run the Setup Wizard
1
Step One
Select Language and press Next.
2
Step Two
Choose Landscape as the display orientation.
3
Step Three
Disable Auto Power Off.
4
Step Four
Connect to your network under Network Settings.
5
Step Five
Set the Current Date & Time.
6
Step Six
Under Play via, select URL Launcher.
<server> with the IP address or domain name of your PADS4 Server.Ensure “PADS4” is in CAPITAL letters, or the connection will fail due to case sensitivity.
1
Step Seven
(Optional) Assign a Device Name.
2
Step Eight
Complete the Setup Wizard.
3
Step Nine
In Home Menu, select URL Launcher to start the Viewer.
- Change input to HDMI, then press Menu on the remote control and navigate to System → Setup.
Checking Device Firmware
Ensure your Samsung SSSP7 firmware is up to date before running PADS4.1
Step One
Power on the screen and press Home on the remote control.
2
Step Two
Open More Options.
3
Step Three
Navigate to Support → Contact Samsung.
4
Step Four
Verify that the Software Version is 1280.3 or later.
Updating Firmware
1
Step One
Insert a USB Stick with the latest firmware.
2
Step Two
Press Menu on the remote control.
3
Step Three
Navigate to Support → Software Update.
4
Step Four
Select Update Now and follow the on-screen instructions.
Adjusting PADS4 Viewer Settings
To access viewer settings: Hold the left mouse button or touch the screen for 3 seconds.Enabling 4K Video Mode
Enable Ultra HD/4K via PADS4 CTRL Center:1
Step One
Open PADS4 CTRL Center and log in.
2
Step Two
Go to Viewers → Select your Samsung Tizen Viewer.
3
Step Three
Click the 3-dot menu → Select View Details.
4
Step Four
Click the Settings Cogwheel to open Screen Settings.
5
Step Five
Open the Style Tab and enable Ultra HD/4K Mode.
You can play only ONE 4K video per page.
Supported Features & Limitations
General Features
| Feature | Description |
|---|---|
| ✅ | Automatic Software Updates – The HTML5 Viewer updates automatically. |
| ✅ | Offline Mode – Plays scheduled content for 7 days while offline. |
Device Features
| Feature | Description |
|---|---|
| ✅ | Portrait Mode – Set rotation to 270° in Viewer Settings. Do NOT use SSP rotate. |
| ✅ | Cluster Viewer – Can be used in a cluster setup. |
| ✅ | Block Remote Control – Prevent unauthorized screen control. |
| ✅ | Wake on LAN – Supported. |
| ❌ | Turn Off Display – Not supported. |
Video & Content Support
| Feature | Description |
|---|---|
| ✅ | 4K Video Mode – Enabled via PADS4 CTRL Center. |
| ✅ | Seamless Video Playback – Supported in Landscape Mode. |
| ✅ | Streaming – Supports HTTP, HLS, RTP, UDP. |
| ❌ | Playback Speed Adjustment – Not supported. |
| ❌ | PowerBI Support – Not available due to Chromium 63 Web Engine. |
Device Management
| Feature | Description |
|---|---|
| ✅ | Remote Management via PADS4 CTRL Center |
| ✅ | Connection State Monitoring & Alerts |
| ✅ | Reboot Support – Supported. |
| ❌ | Shutdown Support – Not supported. |
Troubleshooting
| Issue | Solution |
|---|---|
| Viewer does not start | Check firmware version. |
| Network connection issues | Verify PADS4 Server URL is correct. |