Philips
3650Q
This guide provides step-by-step instructions for installing and configuring PADS4 Viewer on Philips Q-line (3650Q) displays.
When turning on the device for the first time, the Configuration Wizard will appear. If not, reset the device as described in 1.2 Resetting the Device.
The device will display CMND & Deploy, an app supplied by Philips. No configuration is required for this app.
After resetting, the Welcome Screen will appear. Follow the steps in 1.1 Configuring the Device.
🔗 PPDS Philips Download Center
Alternatively, download the latest version from this link and place it in the apps directory on the PADS4 Server.
1. First-Time Use
Before installation, ensure that the PADS4 Server is set up and configured properly. The minimum PADS4 Server version required is PADS4 Foundation 2023.1.
1.1 Configuring the Device
1
Step One
On the Welcome Screen, select your preferred language and click Start.
2
Step Two
On the Security Settings screen, ensure SICP Network Port is enabled. (Other settings can be enabled or disabled as required.)
3
Step Three
On the Network Settings screen, select and configure the network type.
4
Step Four
On the Signage Display Settings screen, press Skip.
5
Step Five
On the Clone Media Files screen, press Skip.
6
Step Six
Press Finish to complete the setup.
1.2 Resetting the Device
If the device was previously used, perform a factory reset to clear storage and prevent software conflicts.1
Step One
Open the Android Menu by pressing Home, followed by 1 8 8 8 on the Philips remote control.
2
Step Two
Open Settings.
3
Step Three
Select System Tools → Factory Reset.
4
Step Four
Click on Factory Reset and confirm by pressing OK.
2. Installing PADS4 Viewer
Follow these steps to install the PADS4 Viewer on Philips Q-line (3650Q).2.1 Checking Device Firmware
Ensure the correct firmware version is installed for full PADS4 Viewer functionality.1
Step One
Open the Android Menu by pressing Home 1 8 8 8.
2
Step Two
Open Settings.
3
Step Three
Select About.
4
Step Four
Ensure the Build Number is FB01.18 (required for PADS4).
2.2 Updating Device Firmware
To update the firmware, follow the Philips instructions: 📌 Download firmware + instructions from:🔗 PPDS Philips Download Center
2.3 Installing PADS4Philips from USB Stick
The PADS4Philips.apk file can be found on the PADS4 Server in:Installation Steps
1
Step One
Copy the PADS4Philips.apk file onto a USB stick.
2
Step Two
Insert the USB stick into the Philips Q-line device.
3
Step Three
Open the Android Menu by pressing Home 1 8 8 8.
4
Step Four
Select Apps → File Manager.
5
Step Five
Open mnt → usb_storage and select PADS4Philips.apk.
6
Step Six
Select Install and then Open the app.
3. Supported Features & Limitations
| Feature | Description |
|---|---|
| ✅ | Automatic Software Updates – PADS4 Viewer updates automatically. |
| ✅ | Offline Mode – Device continues running presentations for 7 days while offline. |
| ✅ | Supports HTTP & HTTPS |
| ✅ | Maximum 1 Video per Page |
| ❌ | Video Rotation, Seamless Videos, Reflection, Skew, Flip – Not supported. |
| ✅ | Streaming Support – HTTP. |
| ✅ | Cluster Viewer Mode – Supported. |
| ✅ | Interactive Button, Text, Scrolling Text, Image, Table |
| ✅ | PowerPoint & PDF Elements – (PowerPoint requires installation on PADS4 Server). |
| ✅ | Remote Device Management – Controlled via PADS4 Agent. |
| ✅ | Wake-on-LAN – Remotely start the device. |
| ❌ | Turn Off Display – Not supported. |
4. Troubleshooting
| Problem | Solution |
|---|---|
| Block Remote Control, Turn Off Display, Shutdown Commands Not Working | Ensure SICP over Network is enabled and hosted on port 5000. |
| Viewer does not start in full screen | Check firmware version and update if necessary. |
| Device fails to connect over Ethernet | Updating the firmware may resolve this issue. |
| Navigation bar remains visible | Firmware update required. |
| Viewer repeatedly asks for content storage permission | Check if correct firmware version is installed. |