The Viewers section in PADS4 displays all available Viewers and Viewer groups. A Viewer is the endpoint where presentations are displayed.

​
Overview

  • Displays all available Viewers and Viewer groups.
  • Create a New Viewer using the ➕ New button.
  • Default Naming:
    • First-time Viewers automatically generate a name based on the device type:
      • Samsung devices → Samsung000x
      • LG devices → LG000x
    • Names can be changed via the Edit option (only for online Viewers).
  • View Options:
    • Switch between Tree View and Detail View.
    • Use the Search/Filter option to locate specific Viewers.

​
Creating a New Viewer

Follow these steps to add a new Viewer to PADS4: 1️⃣ Click the ➕ New button on the Viewers page.
2️⃣ Select the Viewer type (Only Viewer types with available licenses will be shown):
  • Viewer Group – A group that contains multiple Viewers (simplifies scheduling).
  • Viewer – A standalone Viewer that supports both Windows and HTML5 types.
  • Windows Viewer – A Viewer running on Microsoft Windows.
  • HTML5 Viewer – A Viewer running on non-Windows (HTML5-compatible) systems.
  • Zone Viewer – A Viewer assigned to a specific zone in a PADS4 presentation.
  • Desktop Viewer – A Viewer running on Windows desktop PCs.
    3️⃣ Assign a unique Viewer name (optionally, add a description – e.g., Viewer location).
    4️⃣ Select a Viewer Group (if applicable).
    5️⃣ Assign a License:
  • Basic – Supports the smallest range of presentation elements.
  • Xpress – Offers a moderate range of features.
  • Xpert – Provides full feature access for advanced presentations.
    6️⃣ (Optional) Set a Password – The Viewer will need this password to authenticate when connecting to the PADS4 Server, ensuring security.
Once all steps are completed, the new Viewer is ready to use!

​
Detailed Viewer Information

Clicking on a Viewer row expands it to display detailed information. More Options (⋮ Menu) Include:
  • View Details – Inspect and manage the Viewer.
  • Viewer Log – Check activity logs.
  • Viewer Settings – Modify Viewer preferences.
  • Viewer Screenshot – Capture the current display.
  • Viewer Reboot – Restart the Viewer remotely.
  • Retrieve Blackbox – Collect diagnostic data.

​
Viewer Blackbox (For Troubleshooting)

  • If a Viewer issue arises, NDS Support may request the Blackbox for troubleshooting.
  • The Blackbox contains:
    • Logs
    • System & memory info
    • Other diagnostic data
  • How to Provide the Blackbox:
    • Submit via Zendesk for NDS Support.
    • Provide it to your partner for further analysis.
    • Use PADS4 Agent to investigate the data.