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Use Reset MFA when a user can no longer access their authenticator app, has changed device, or needs to register MFA again for another reason. Resetting MFA clears the user’s current MFA registration, so the user must complete the registration process again by scanning the QR code or by entering the manual code during the setup flow.

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When to use this action

Use Reset MFA in situations such as these:
  • The user has a new phone.
  • The authenticator app was removed or lost.
  • The user cannot complete MFA with the previously registered device.
  • The MFA registration must be restarted from the beginning.

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How to reset MFA

  1. As a PADS4 Administrator, log on to the PADS4 CTRL Center
  2. Open Users and locate the user account that needs MFA to be reset.
  3. Open the user More Actions menu for that account.
  4. Click Reset MFA in the menu.
    Reset MFA
  5. Confirm the action if PADS4 asks for confirmation.
    Reset MFA