> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pads4.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tizen 8.0 SMHX (Virtual 3D Spatial Signage)

> Step-by-step guide to installing and configuring the PADS4 Viewer on Samsung Tizen 8.0 signage displays.

This guide provides **step-by-step instructions** for installing and configuring **PADS4 Viewer** on **Samsung Tizen 8.0** devices.

## **Before you start**

### **Supported Samsung Virtual 3D Spatial Signage devices**

The following **Samsung** Virtual 3D Spatial Signage device is supported:

* **SMHX**

**Ensure your PADS4 Server is installed and configured before proceeding.**

## **Minimum requirements**

**PADS4 Server Version:** **2026.1 or later**\
**Firmware Version:** **915**

**Ensure your device firmware meets the minimum requirements before proceeding with installation.**

## **First-time setup**

When you **turn on** the Samsung Tizen for the first time, a **configuration wizard** will start.

**If the configuration wizard does not start, perform a factory reset before continuing.**

***

## **Performing a factory reset**

**1. Step One**

Turn the **screen off**.

**2. Step Two**

On the remote control, press:\
`Mute + 1 + 8 + 2 + ON`

**3. Step Three**

Navigate to **Option** → Select **Factory Reset**.

**The device will restart and display the welcome screen.**

***

## **Uninstalling an app (if required)**

**If you cannot access the device menu, uninstall the existing app first.**

**1. Step One**

Open **Home Menu**.

**2. Step Two**

Navigate to **URL Launcher Settings**.

**3. Step Three**

Select **Uninstall**.

**4. Step Four**

Confirm the uninstallation.

## **Installing PADS4 Viewer**

### **Step 1: Run the setup wizard**

**1. Step One**

Select **Language** and press **Next**.

**2. Step Two**

Select **Manual Setup** and press **Next**.

**3. Step Three**

Select **Landscape** as the display orientation.

**4. Step Four**

Under **Player Selection**, select **Custom App**.

**Specify your PADS4 Server URL:**

```text theme={null}
http://<server>/PADS4/apps/tizen  
https://<server>/PADS4/apps/tizen  
```

**Replace `<server>`** with the **IP address** or **domain name** of your **PADS4 Server**.\
**Ensure "PADS4" is in CAPITAL letters, or the connection will fail due to case sensitivity.**

**1. Step Five**

Select **Skip** for **RM Server** (if not used).

**2. Step Six**

Disable **Auto Power Off**.

**3. Step Seven**

Set the **current time**.

**4. Step Eight**

(Optional) Set a **PIN** (default is `000000`).

**5. Step Nine**

Complete the **Setup Wizard**.

**To launch the viewer manually:**

* Open **Home Menu** → Select **Custom App**.
* If the setup wizard does not start automatically, switch to **HDMI**, then press **Menu** on the remote control and navigate to **System → Setup**.

**Once configured, the PADS4 HTML5 Viewer will download and start automatically.**

## **Checking device firmware**

**Ensure your Samsung Tizen 8.0 firmware is up to date before running PADS4.**

**1. Step One**

Power on the screen and press **Home** on the remote control.

**2. Step Two**

Open **Settings** → **All Settings**.

**3. Step Three**

Navigate to **Support** → **Software Update**.

**4. Step Four**

Verify that the **Software Version** is **915 or later**.

## **Updating firmware**

**1. Step One**

Insert a **USB Stick** with the latest firmware.

**2. Step Two**

Press **Menu** on the remote control.

**3. Step Three**

Navigate to **Support** → **Software Update**.

**4. Step Four**

Select **Update Now** and follow the on-screen instructions.

## **Adjusting PADS4 Viewer settings**

**To access viewer settings:** Hold the **left mouse button** or **touch the screen** for **3 seconds**.

***

## **Enabling 4K video mode**

**Enable Ultra HD/4K via PADS4 CTRL Center:**

**1. Step One**

Open **PADS4 CTRL Center** and log in.

**2. Step Two**

Go to **Viewers** → Select your **Samsung Tizen Viewer**.

**3. Step Three**

Click the **3-dot menu** → Select **View Details**.

**4. Step Four**

Click the **Settings Cogwheel** to open **Screen Settings**.

**5. Step Five**

Open the **Style Tab** and enable **Ultra HD/4K Mode**.

**You can play only ONE 4K video per page.**

## **Supported features**

### **General features**

| Feature | Description |
| :-: | - |
| ✅ | **Automatic Software Updates** – The HTML5 Viewer updates automatically. |
| ✅ | **Offline Mode** – Plays scheduled content for **7 days** while offline. |

### **Device features**

| Feature | Description |
| :-: | - |
| ✅ | **Portrait Mode** – Set rotation to **270°** in Viewer Settings. Do **NOT** use SSP rotate. |
| ✅ | **Cluster Viewer** – Can be used in a **cluster setup**. |
| ✅ | **Block Remote Control** – Prevent unauthorized screen control. |
| ✅ | **Wake on LAN** – Supported. |
| ❌ | **Turn Off Display** – Not supported. |

### **Video & content support**

| Feature | Description |
| :-: | - |
| ✅ | **4K Video Mode** – Enabled via **PADS4 CTRL Center**. |
| ✅ | **Seamless Video Playback** – **Supported** in **Landscape Mode**. |
| ✅ | **Streaming** – Supports **HTTP, HLS, RTP, UDP**. |
| ❌ | **Playback Speed Adjustment** – Not supported. |

### **Device management**

| Feature | Description |
| :-: | - |
| ✅ | **Remote Management via PADS4 CTRL Center** |
| ✅ | **Connection State Monitoring & Alerts** |
| ✅ | **Reboot Support** – Supported. |
| ❌ | **Shutdown Support** – Not supported. |

## **Troubleshooting**

| **Issue** | **Solution** |
| - | - |
| **Viewer does not start** | Check firmware version. |
| **Network connection issues** | Verify **PADS4 Server URL** is correct. |
| **Playback issues with 4K** | Ensure **only 1** 4K video is used per page. |


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