> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pads4.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Q-line 3650Q

This guide provides step-by-step instructions for **installing and configuring PADS4 Viewer** on **Philips Q-line (3650Q) displays**.

***

## **1. First-Time Use**

Before installation, ensure that the **PADS4 Server is set up and configured properly**.

<Note>
  The minimum **PADS4 Server version** required is **PADS4 Foundation 2023.1**.
</Note>

When turning on the device for the first time, the **Configuration Wizard** will appear. If not, **reset the device** as described in **1.2 Resetting the Device**.

***

### **1.1 Configuring the Device**

<Steps>
  <Step title="Step One">
    On the **Welcome Screen**, select your preferred **language** and click **Start**.
  </Step>

  <Step title="Step Two">
    On the **Security Settings** screen, ensure **SICP Network Port** is **enabled**. *(Other settings can be enabled or disabled as required.)*
  </Step>

  <Step title="Step Three">
    On the **Network Settings** screen, select and configure the **network type**.
  </Step>

  <Step title="Step Four">
    On the **Signage Display Settings** screen, press **Skip**.
  </Step>

  <Step title="Step Five">
    On the **Clone Media Files** screen, press **Skip**.
  </Step>

  <Step title="Step Six">
    Press **Finish** to complete the setup.
  </Step>
</Steps>

The device will display **CMND & Deploy**, an app supplied by **Philips**. **No configuration is required** for this app.

***

### **1.2 Resetting the Device**

If the device was previously used, perform a **factory reset** to clear storage and prevent software conflicts.

<Steps>
  <Step title="Step One">
    Open the **Android Menu** by pressing **Home**, followed by **1 8 8 8** on the **Philips remote control**.
  </Step>

  <Step title="Step Two">
    Open **Settings**.
  </Step>

  <Step title="Step Three">
    Select **System Tools → Factory Reset**.
  </Step>

  <Step title="Step Four">
    Click on **Factory Reset** and confirm by pressing **OK**.
  </Step>
</Steps>

After resetting, the **Welcome Screen** will appear. Follow the steps in **1.1 Configuring the Device**.

***

## **2. Installing PADS4 Viewer**

Follow these steps to install the **PADS4 Viewer** on **Philips Q-line (3650Q)**.

***

### **2.1 Checking Device Firmware**

Ensure the **correct firmware version** is installed for full **PADS4 Viewer** functionality.

<Steps>
  <Step title="Step One">
    Open the **Android Menu** by pressing **Home 1 8 8 8**.
  </Step>

  <Step title="Step Two">
    Open **Settings**.
  </Step>

  <Step title="Step Three">
    Select **About**.
  </Step>

  <Step title="Step Four">
    Ensure the **Build Number** is **FB01.18** *(required for PADS4)*.
  </Step>
</Steps>

***

### **2.2 Updating Device Firmware**

To update the **firmware**, follow the **Philips instructions**:

📌 **Download firmware + instructions from:**\
🔗 [PPDS Philips Download Center](https://www.ppds.com/download-center)

***

### **2.3 Installing PADS4Philips from USB Stick**

The **PADS4Philips.apk** file can be found on the **PADS4 Server** in:

```text theme={null}
C:\Program Files\PADS4\Foundation\Apps  
```

Alternatively, download the latest version from [**this link**](http://go.pads4.com/?fwlink=1006) and place it in the **apps directory on the PADS4 Server**.

#### **Installation Steps**

<Steps>
  <Step title="Step One">
    Copy the **PADS4Philips.apk** file onto a **USB stick**.
  </Step>

  <Step title="Step Two">
    Insert the **USB stick** into the **Philips Q-line device**.
  </Step>

  <Step title="Step Three">
    Open the **Android Menu** by pressing **Home 1 8 8 8**.
  </Step>

  <Step title="Step Four">
    Select **Apps → File Manager**.
  </Step>

  <Step title="Step Five">
    Open **mnt → usb\_storage** and select **PADS4Philips.apk**.
  </Step>

  <Step title="Step Six">
    Select **Install** and then **Open** the app.
  </Step>
</Steps>

***

## **3. Supported Features & Limitations**

| Feature | Description                                                                             |
| :-----: | --------------------------------------------------------------------------------------- |
|    ✅    | **Automatic Software Updates** – PADS4 Viewer updates automatically.                    |
|    ✅    | **Offline Mode** – Device continues running presentations for **7 days** while offline. |
|    ✅    | **Supports HTTP & HTTPS**                                                               |
|    ✅    | **Maximum 1 Video per Page**                                                            |
|    ❌    | **Video Rotation, Seamless Videos, Reflection, Skew, Flip** – Not supported.            |
|    ✅    | **Streaming Support** – HTTP.                                                           |
|    ✅    | **Cluster Viewer Mode** – Supported.                                                    |
|    ✅    | **Interactive Button, Text, Scrolling Text, Image, Table**                              |
|    ✅    | **PowerPoint & PDF Elements** – *(PowerPoint requires installation on PADS4 Server)*.   |
|    ✅    | **Remote Device Management** – Controlled via **PADS4 Agent**.                          |
|    ✅    | **Wake-on-LAN** – Remotely start the device.                                            |
|    ❌    | **Turn Off Display** – Not supported.                                                   |

***

## **4. Troubleshooting**

| **Problem**                                                               | **Solution**                                                             |
| ------------------------------------------------------------------------- | ------------------------------------------------------------------------ |
| **Block Remote Control, Turn Off Display, Shutdown Commands Not Working** | Ensure **SICP over Network** is **enabled** and hosted on **port 5000**. |
| **Viewer does not start in full screen**                                  | Check **firmware version** and **update if necessary**.                  |
| **Device fails to connect over Ethernet**                                 | Updating the **firmware** may resolve this issue.                        |
| **Navigation bar remains visible**                                        | **Firmware update** required.                                            |
| **Viewer repeatedly asks for content storage permission**                 | Check if **correct firmware version** is installed.                      |