> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pads4.com/llms.txt
> Use this file to discover all available pages before exploring further.

# LG WebOS 8

This guide provides step-by-step instructions for **installing and configuring PADS4 Viewer** on **LG webOS Signage 24 (8.0)** devices.

<Warning>
  Our current solution is not able to provide screenshots from video content and provides only basic device information. Both these points will be addressed in the near future.

  Besides these two limitations the device is well suited for digital signage usage by PADS4.
</Warning>

## **1. First-Time Use**

Before installation, ensure that the **PADS4 Server version 2025.1 is set up and configured properly**.

<Note>
  This guide is specific to **webOS Signage 24 (8.0).** If the **Configuration Wizard** does not start automatically, reset the device as described in **1.2 Resetting the Device**.
</Note>

***

### **1.1 Configuring the Device**

No changes need to be made before installing the **PADS4 Viewer**. Proceed directly to **Installation**.

***

### **1.2 Resetting the Device**

If the device was used previously, perform a **factory reset** to clear storage and prevent software conflicts.

<Steps>
  <Step title="Step One">
    Press the **Settings button** *(cog icon on the remote control)*.
  </Step>

  <Step title="Step Two">
    Select **Admin**.
  </Step>

  <Step title="Step Three">
    Select **Turn On**.
  </Step>

  <Step title="Step Four">
    Enter the default **PIN code**: `000000`.
  </Step>

  <Step title="Step Five">
    Confirm to **start the factory reset**.
  </Step>
</Steps>

After resetting, the **Welcome Screen** will appear. Follow the steps in **1.1 Configuring the Device**.

***

## **2. Installing PADS4 Viewer**

Follow these steps to install the **PADS4 Viewer** on **LG webOS Signage 24 (8.0)**.

#### **Installation Steps**

<Steps>
  <Step title="Step One">
    Press the **Power On** button.
  </Step>

  <Step title="Step Two">
    Press the **Settings button** *(cog icon on the remote control)*.
  </Step>

  <Step title="Step Three">
    Select **EZ Settings**.
  </Step>

  <Step title="Step Four">
    Select **SI Server Settings** from the right menu and press **OK**.
  </Step>

  <Step title="Step Five">
    Set **Fully Qualified Domain Name** to **ON**.
  </Step>

  <Step title="Step Six">
    Set the **URL** for the **PADS4 Server**:

    * **HTTP:** `http://<server>/pads4/apps/lg.zip`
    * **HTTPS:** `https://<server>/pads4/apps/lg.zip` *(secured connection using HTTPS)*
    * Replace `<server>` with the **IP address or domain name** of the **PADS4 Server**.
  </Step>

  <Step title="Step Seven">
    Set **Application Launch Mode** to **Local**.
  </Step>

  <Step title="Step Eight">
    Set **Installation Type** to **ZIP**.
  </Step>

  <Step title="Step Nine">
    Select **Local Application Upgrade → Remote**.
  </Step>

  <Step title="Step Ten">
    Select **Confirm** to start the upgrade.
  </Step>

  <Step title="Step Eleven">
    After the download, **power off/on** the device.
  </Step>
</Steps>

After completing these steps, the **PADS4 HTML5 Viewer** will download and start automatically.

* A **connection indicator icon** will appear at the bottom left of the screen:
  * **Green** = Connection successful
  * **Red** = Connection issue

To troubleshoot, check the **Viewer Settings** and **log files** for errors.

***

### **2.1 Checking Device Firmware**

Ensure the **correct firmware version** is installed for full **PADS4 Viewer** functionality.

<Steps>
  <Step title="Step One">
    Press the **Home button** on the remote control.
  </Step>

  <Step title="Step Two">
    Open the **SI App (ZIP) Dashboard** and check the **firmware version**.
  </Step>

  <Step title="Step Three">
    Ensure the **firmware version** is **03.32.01** *(required for PADS4)*.
  </Step>
</Steps>

***

### **2.2 Updating Firmware**

<Steps>
  <Step title="Step One">
    Copy the `firmware .epk file` into the **LG\_MONITOR** folder of a **USB stick**.
  </Step>

  <Step title="Step Two">
    Insert the **USB stick** into the **LG WebOS8 device**.
  </Step>

  <Step title="Step Three">
    The **device will detect the USB stick** and start the **firmware update** automatically.
  </Step>
</Steps>

***

### **2.3 Adjusting PADS4 Viewer Settings**

* **Press and hold the left mouse button** or **touch the screen for 3 seconds** to access **Viewer Settings**.

***

## **3. Supported Features & Limitations**

| Feature | Description                                                                             |
| :-----: | :-------------------------------------------------------------------------------------- |
|    ✅    | **Automatic Software Updates** – HTML5 Viewer updates automatically.                    |
|    ✅    | **Offline Mode** – Device continues running presentations for **7 days** while offline. |
|    ✅    | **Supports HTTP & HTTPS**                                                               |
|    ✅    | **Maximum of one 4K Video**                                                             |
|    ✅    | **Streaming Support** – HTTP, HTTPS, HLS V3, UDP, RTP, RTPS multicast.                  |
|    ✅    | **Cluster Viewer Mode** – Supported.                                                    |
|    ✅    | **Interactive Button, Text, Scrolling Text, Image, Table**                              |
|    ✅    | **PowerPoint & PDF Elements** – *(PowerPoint requires installation on PADS4 Server)*.   |
|    ✅    | **Remote Device Management** – Controlled via **PADS4 CTRL Center & PADS4 Agent**.      |
|    ✅    | **Wake-on-LAN** – Supported.                                                            |
|    ✅    | **Proof of Play Tracking** – Monitors content playback history.                         |
|    ❌    | **Turn Off Display** – Not supported.                                                   |
|    ❌    | **Video Rotation, Reflection, Skew, Flip** – Not supported.                             |
|    ❌    | **Playback Speed Adjustment** – Not supported.                                          |
|    ❌    | **Retrieving screenshots from video content**– Not supported.                           |

***

## **4. Troubleshooting**

| **Problem**                             | **Solution**                                                                                                |
| :-------------------------------------- | :---------------------------------------------------------------------------------------------------------- |
| **Connection issues to PADS4 Server**   | Ensure the **correct URL** is configured under **SI Server Settings**.                                      |
| **Firmware version incorrect**          | Check and **update firmware** to **03.32.01** following **2.2 Updating Firmware**.                          |
| **Remote control commands not working** | Ensure **block remote control** is disabled in **Device Settings**.                                         |
| **Screen does not turn off**            | **Turn Off Display** is **not supported** on **webOS Signage 24 (8.0).**                                    |
| **.Streaming issues**                   | Verify the **stream encoder format** (MP4, MPEGTS, MP2T). Use `rtp://239.0.0.1/?encoding=mpegts` if needed. |